Plan Your Visit

Guests can also contact us with any questions or concerns at (702)939-7200

• To provide a safer environment for the public and significantly expedite fan entry into Las Vegas Ballpark, clear carry bags are encouraged. Those carrying clear carry bags will be allowed entry into the park much faster.
• Las Vegas Ballpark regulations allow only soft-sided bags and containers 16″x16″x8″ or smaller to be permitted in the gates.
• All permitted bags are subject to search both upon entry and within the ballpark.

• Enchant welcomes trained service dogs as defined under Titles II and III of the American with Disabilities Act (ADA), no other animals are permitted within the event. Emotional support animals, comfort animals, and therapy dogs are not service animals under Title II and Title III of the ADA.
• Service animals must be under the effective control of the handler at all times and all vaccinations for rabies and other common diseases must be up to date. If the service dog is found not to be housebroken or not under control by the handler (which can include barking, lunging at guests or other service animals, etc.) the service dog and handler will be asked to leave the event without refund.
• The only exception to this policy is on our Paws & Claus event nights. Dog tickets are required for each dog (2 pup tickets per order max), and quantities are limited.

• Enchant is committed to creating a safe, comfortable, and enjoyable event experience for our guests. We ask that you assist us by observing the prohibited items listed below to help ensure a family-friendly environment for all our guests.
• Enchant reserves the right to prohibit additional items as deemed necessary or per event requirements. Prohibited items are not able to be checked-in, and are not able to be stored on-site. It is the sole responsibility of each guest to make proper arrangements prior to arrival at the event to meet the security screening requirements.

Prohibited items include, but are not limited to:

• ALL outside food and beverage (except for baby food/formula).
• No one is permitted to enter Las Vegas Ballpark with glass bottles, aluminum or metal cans. 
• Professional photography equipment of any kind is prohibited.
• Camera support pods are not permitted by guests in Las Vegas Ballpark.
• No firearms or other weapons are allowed on Las Vegas Ballpark premises.
• Any individual whose service animal does not meet standard ADA policy is subject to removal from Las Vegas Ballpark property. “Comfort Animals” are not considered service animals. Visitors in violation will be asked to leave without refund.
• Animals who provide personal protection, emotional support, companionship, and therapy are not considered service animals under the ADA requirements, and therefore will not be allowed access to Las Vegas Ballpark. We apologize for any inconvenience this may cause.
• Smoking is prohibited in Las Vegas Ballpark, including the use of all electric cigarettes and vaporizers of any sort. Las Vegas Ballpark will NOT have any designated smoking areas inside or outside of the stadium.

Although you are not able to enter Enchant prior to your Arrival Window, if you are running a little bit behind, you will still be able to enter Enchant once your Arrival Window has passed. However, we kindly ask that you try to arrive as close as possible to your chosen Arrival Window time.

Please have your ticket ready to display when you arrive.

You can access your tickets by visiting aviatorslv.com/myaccount or downloading the Las Vegas Ballpark app to access your tickets if you bought them through the Las Vegas Ballpark or the Aviators websites.

If you bought them through tickets.enchantchristmas.com, the QR code is located at the top of your order confirmation, which you should have received via email.

You can also access your tickets by visiting your MyAccount located at the bottom of your order confirmation or requesting access to your MyAccount. Get access to your MyAccount Link here.

Manage your order all in one place. Easily add add-ons, change ticket dates, and change ticket times. Guests with Visit Protection can request order cancellations. Access your MyAccount located at the bottom of your order confirmation or request access through the Manager Your Order Link. Get access to your MyAccount Link here.

Your Premier Pass also includes a light bulb cup, your first drink (alcoholic or non-alcoholic), and $10 in food and beverage credit.

With your Fast Pass Add-On, you can jump ahead of the lines for popular activities so you can spend more time playing and less time waiting. Get it when you purchase your tickets at tickets.enchantchristmas.com or upgrade through your Enchant My Account.

Heading to Enchant? Share your referral link with any friends joining you. They’ll receive $5 off their tickets, and you’ll earn $5 in credits for every successful referral. You can use these credits toward Premier Pass upgrades, date changes, extra tickets, and more — all from your My Account.

Learn about our Referrals Program → enchantchristmas.com/guest-referrals

General Admission tickets do not include any additional activity passes. You can add passes for Ice-Skating and Snow Sliding to your purchase as optional add-ons during checkout.

To purchase activation tickets, such as ice skating or snow slide, upgrade your access to a Premier Pass, and/or sign your waivers, please visit My Account linked in your order confirmation email.

Limited spots are available for activations. Don’t forget to book them in advance!

If applicable, please ensure all waivers are signed before your visit to prevent any delays on-site.

Have your ticket’s QR code ready and turn your phone’s screen brightness up before you reach the scanner.

Yes. All guests, including private parties and large groups, must complete waivers before arriving. This helps avoid delays and ensures a smooth experience for everyone.

When waivers aren’t completed beforehand:

• Guests need assistance on-site, which slows down lines for everyone.
• Network congestion can occur when large groups try to sign waivers simultaneously.
• Wait times and staffing needs increase significantly.

Completing waivers early prevents these issues.

Guest(s).

For private parties or groups of multiple guests, the person who booked the event can help ensure waivers are signed before arrival.

You can view the menu options here.

Why? All items go through security screening, and this helps keep the process quick and easy so you can get back to enjoying the magic!