Plan Your Visit

Enchant Christmas San Jose

At PayPal Park

Open Nov 22 - Dec 29*

*Check our ticket calendar for available dates.

A World Of Christmas Wonder Awaits

Along with the dazzling lights and nostalgic holiday charm, we’ve curated a variety of resources to make your visit to Enchant Christmas –and San Jose– seamless and carefree. 

We suggest booking your tickets in advance to secure your preferred date. We can’t wait to welcome you this holiday season!

Know Before You Go

We have all the info you need to make it a magical night.

Getting To Enchant

Choose from several convenient ways to get to PayPal Park.

Your Enchant Experience

Tips to make the most out of your Enchant experience.

Make Sure To Check Out Our Theme Nights!

If you love a good theme, our festive nights and special evenings are made for you!

Celebrate the season with events that bring together kindred spirits, creating unforgettable moments of holiday joy.

Opening Day Celebration

November 22

Family Photo Night Out

November 22, 23 & 24

Mom's Night Out

November 23

Friendsgiving at Enchant

November 27

College Night

November 29

Country Christmas

November 30

Paws & Claus

December 1 & 8

Kids Light Up The Night

December 3, 10 & 11

Military Appreciation Night

December 4

Ugly Christmas Sweater Night

December 7

First Responders Appreciation Night

December 10

Sing for the Fences Night

December 12

Date Night

December 13

Fiesta Navideña

December 17

San Jose Sharks Night

December 18

Closing Night Festivities

December 29

Celebrate the Season by Visiting our Vendors

From holiday décor to sweet indulgences, our Village Vendors offer a magical shopping experience you’ll love to explore—check out our page for the full vendor lineup!

Our Amazing Sponsors & Partners

Know Before You Go

Hours of Operation

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(Subject to Change)
November 22 - 24, 2024

Friday: 5:30 PM - 11:30 PM

Saturday: 4:30 PM - 11:30 PM

Sunday: 4:30 PM - 10:30 PM


November 25 - December 1, 2024

Monday: CLOSED

Tuesday: CLOSED

Wednesday: 5:30 PM - 11:30 PM

Thursday: CLOSED

Friday: 5:30 PM - 11:30 PM

Saturday: 4:30 PM - 11:30 PM

Sunday: 4:30 PM - 9:30 PM

December 2 - 8, 2024

Monday: CLOSED

Tuesday: 5:30 PM - 9:30 PM

Wednesday: 5:30 PM - 9:30 PM

Thursday: 5:30 PM - 10:30 PM

Friday: 5:30 - 11:30 PM

Saturday: 4:30 PM - 11:30 PM

Sunday: 4:30 PM - 9:30 PM

December 9 - 15, 2024

Monday: CLOSED

Tuesday: 5:30 PM - 9:30 PM

Wednesday: 5:30 PM - 9:30 PM

Thursday: 5:30 PM - 9:30 PM

Friday: 5:30 PM - 11:30 PM

Saturday: 4:30 PM - 11:30 PM

Sunday: 4:30 PM - 9:30 PM

December 16 - 22, 2024

Monday: CLOSED

Tuesday: 5:30 PM - 9:30 PM

Wednesday: 5:30 PM - 9:30 PM

Thursday: 5:30 PM - 10:30 PM

Friday: 4:30 PM - 11:30 PM

Saturday: 4:30 PM - 11:30 PM

Sunday: 4:30 PM - 10:30 PM

December 23 - 29, 2024

Monday: 4:30 PM - 10:30 PM

Tuesday: 4:30 PM - 10:30 PM

Wednesday: 4:30 PM - 10:30 PM

Thursday: 4:30 PM - 10:30 PM

Friday: 4:30 PM - 11:30 PM

Saturday: 4:30 PM - 11:30 PM

Sunday: 4:30 PM - 10:30 PM

Please visit this page and our Help Desk for regular updates.

Event Map

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Get a Reindeer’s-eye view of the immersive magic of Enchant Christmas! Visit enchantchristmas.com/event-map/san-jose

Weather - Rain or Shine Event

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Enchant Christmas in PayPal Park is located outdoors so please plan accordingly and make sure to dress appropriately for the weather.

Check Forecast and Conditions for San Jose, CA: FOX Weather

Bag Policy

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  • Clear backpacks under 14" x 14" x 6" and drawstring bags under 14" x 14" x 6" are allowed into the stadium.
  • All backpacks, including mini purse backpacks, are not permitted unless they are clear.
  • All bags are subject to search upon entry.

Pet Policy

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PayPal Park has a no-pet policy. Only trained service animals are allowed in the stadium, upon verification by entry staff. Service animals in training are not permitted unless authorized by Enchant staff.

Prohibited Items

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  • Enchant is committed to creating a safe, comfortable and enjoyable event experience for our guests. We ask that you assist us by observing the prohibited items listed below to help ensure a family friendly environment for all our guests.
  • Enchant reserves the right to prohibit additional items as deemed necessary or per event requirements. Prohibited items are not able to be checked-in, and are not able to be stored on-site. It is the sole responsibility of each guest to make proper arrangements prior to arrival at the event to meet the security screening requirements.

Prohibited items include but are not limited to:

  • Outside food or beverages, unless specifically authorized by the venue.
  • Weapons of any kind.
  • Any bags larger than the approved 14" x 14" x 6".
  • Professional camera equipment, including tripods, battery packs, or large video cameras.
  • Remote-controlled aircraft or drones.
  • Umbrellas.
  • Selfie sticks.
  • Metal or glass water bottles.
  • Glass or plastic food containers.
  • Incendiary devices, including fireworks or smoke bombs.
  • Streamers and confetti.
  • Illegal substances, drugs, or chemicals.
  • Poles or staffs of any kind, including metal, plastic, or wood.
  • Noisemakers, plastic horns, air horns, whistles, or musical instruments, except in designated supporter sections.
  • Frisbees or inflated balls.
  • Hoverboards.
  • Aerosol cans, such as hairspray or silly string.
  • Animals, except approved service dogs.
  • Projectiles, including missiles or other objects.
  • Laser pointers.
  • Signs, banners, or flags larger than 3' x 5'.
  • Any items deemed inappropriate, offensive, or potentially hazardous by management.

Ice Skates

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If bringing your own skates, please ensure they have blade guards. Any bags used to carry skates must comply with the Clear Bag Policy. Note that no re-entry is permitted for the events, so plan accordingly.

Your Tickets

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  • Please have your ticket QR code ready to display when you arrive. The QR code is located at the top of your order confirmation which you should have received via email.
  • You can also access your tickets by visiting your MyAccount located at the bottom of your order confirmation or requesting access to your MyAccount. Get Access to your MyAccount Link.

Manage Your Order

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Manage your order all in one place. Easily add add-ons, change ticket dates, and change ticket times. Guests with Visit Protection can request order cancellations. Access your MyAccount located at the bottom of your order confirmation or request access through the Manager Your Order Link. Get Access to your MyAccount Link.

Can I Change My Visit Date?

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Guests are welcome to change their dates through their MyAccount up to 24 hours prior to your scheduled event date. This is done through you MyAccount, located at the bottom of your order confirmation.

Date change fees are $3 per ticket plus any increase in ticket price.

- Guests who purchased Visit Protection: (applicable cities)

Date changes can be made up to 1 hour prior to your scheduled event through your MyAccount. Visit Protection covers you for the $3 change fees, however any increase in ticket price is still due.

- Guests who have purchased Sensible Weather: (applicable cities)

Date changes are not permitted as your tickets were selected for a particular date and time and sensible weather does not permit tickets to be transferred to new dates as the quote you were issued was for the particular date and time you selected originally.

Is Ice Skating Included In The General Admission Ticket?

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No, ice skating is sold separately from General Admission tickets. You can purchase an add-on* for this activity during the checkout process.

*Subject to availability.

Enchant is a Cashless Event

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Enchant events are cashless for the safety of employees and guests. Only contactless forms of payment are accepted, including debit cards, credit cards, and mobile wallets such as Apple Pay and Google Pay.

Arrival Window

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  • Our Arrival Window is the earliest period of time you are able to enter the Enchant venue. This is done to make sure that each guest has a magical experience and to avoid overcrowding when entering.  Once you have entered Enchant, you are able to stay for as long as you would like.
  • Although you are not able to enter Enchant prior to your Arrival Window, if you are running a little bit behind, you will still be able to enter Enchant once your Arrival Window has passed. However, we kindly ask that you try to arrive as close as possible to your chosen Arrival Window time.

No Re-Entry

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There are no re-entry privileges at PayPal Park. In case of an emergency, guests may contact a gate supervisor for permission to re-enter. Guests who leave the stadium without authorization will not be permitted to re-enter.

Premier Pass Upgrade

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  • With your Premier Pass Upgrade, you will have access to a special line for The Maze, Santa’s Landing, and Ice Skating (if ice skating was additionally purchased).
  • Should you like to add a Premier Pass Upgrade onsite and it is not sold out, you can make the purchase online using your MyAccount located at the bottom of your order confirmation and visit guest services with your order confirmation to retrieve your wristbands.

About The Premier Pass Drink Ticket

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The Enchant Christmas drink ticket, provided to Premier Pass holders, can be redeemed for one alcoholic or non-alcoholic beverage at Bars or Concession Stands, including the Lightbulb Cup.

Costume Policy

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  • Costumes should be child-friendly and may not be obstructive, offensive, or violent.
  • No Santa costumes will be permitted.
  • Guests may wear masks. However, masks must not obstruct vision and eyes must be visible at all times.
  • Guests who dress up are not permitted to pose for pictures, sign autographs, or sell photos to other guests.
  • Costumes should not drag on the ground.
  • Costumes should not contain sharp objects, pointed objects or materials that may accidentally strike another Guest.
  • Costumes should not contain any weapons which resemble or could easily be mistaken for an actual weapon.
  • Guests who do not adhere to these guidelines may be refused entry into the event unless his or her costume can be modified to meet the above standards.

Getting here

Address

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PayPal Park

1123 Coleman Ave

San Jose, CA 95110

How to Get to the Venue

• Coming from Highway 101:

Taking the De La Cruz Blvd. exit is the advised route to avoid congestion. This will allow you to turn right directly into any parking lots, rather than making a more time-consuming left turn from I-880 onto Coleman Ave.

• From San Jose

∘ Take Highway 87 Northbound.

∘ For the timeliest route, merge onto Highway 101 Northbound.

∘ Take the Trimble Rd/De La Cruz Blvd exit 391.

∘ Merge left onto W Trimble Rd to continue onto De La Cruz Blvd.

∘ Take a slight left onto Coleman Ave (follow signs for PayPal Park).

• From San Francisco/North Peninsula

∘ Take Highway 101 Southbound.

∘ Take the De La Cruz Blvd. exit.

∘ Merge onto W Trimble Rd to continue onto De La Cruz Blvd.

∘ Take a slight left onto Coleman Ave (follow signs for San Jose).

• From Morgan Hill

∘ Take Highway 101 Northbound.

∘ For the timeliest route, take the Trimble Rd./De La Cruz Blvd. exit 391.

∘ Merge left onto W Trimble Rd to continue onto De La Cruz Blvd.

∘ Take a slight left onto Coleman Ave (follow signs for Earthquakes Stadium).

• From Los Altos

∘ Take I-280 Southbound.

∘ Merge onto I-880 Northbound.

∘ Take Exit 3, Coleman Ave./Mineta SJ Airport exit.

∘ Turn right onto Coleman Ave.

• From Walnut Creek

∘ Take I-680 Southbound.

∘ Exit at Mission Blvd. West.

∘ Merge onto I-880 Southbound.

∘ Exit at Coleman Ave/Mineta SJ Airport.

∘ Turn right onto Coleman Ave.

• From Oakland/East Bay

∘ Take I-880 Southbound.

∘ Take Exit 3, Coleman Ave./Mineta SJ Airport exit.

∘ Turn right onto Coleman Ave.

• From Santa Cruz

∘ Take Highway 17 Northbound (CA-17 North becomes I-880 North).

∘ Take the Coleman Ave. exit.

∘ Turn right onto Coleman Ave.

Parking

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Rideshare Drop-Off

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Looking to take a rideshare to or from Paypal Park? The suggested pickup and drop-off area is at the south end of Aviation Avenue.

Bus/Public Transport Stations near PayPal Park

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• Caltrain

Take Caltrain to the Santa Clara station. From the station, head east under the pedestrian tunnel onto Brokaw Ave., and turn right on Coleman Ave. to reach PayPal Park.

• BART

Take BART to the Millbrae Transit Station and transfer to Caltrain heading southbound towards San Jose.

Your Enchant Experience

Accessibility

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Strollers

Families with small children are welcome to bring strollers or wagons to Enchant events. Strollers are allowed inside the maze.

Wheelchairs/Accessibility

  • ADA parking is located within the Audi parking lot off Newhall Drive. Guests wishing to park in ADA spaces must present a valid ADA placard and registration upon arrival.
  • Enchant events are accessible for guests requiring the use of a wheelchair or walker.
  • Wheelchair rentals are available at Guest Services with a valid ID.
  • Ice skating is wheelchair accessible.

What Can I Find At The Enchant Village?

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The Enchant Village features a diverse range of vendors offering everything from handmade crafts and unique gifts to delicious food and local goods. There’s something for everyone! Check the vendors' list at enchantchristmas.com/vendors/san-jose-ca-paypal-park

Where Can I Take My Picture With Santa?

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Create magical holiday memories with a photo alongside Santa! Capture the joy of the season with this special moment at Santa’s Landing, conveniently located between the Enchant Store and the activities zone. For exact directions, check out our Event Map.

Code of Conduct

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  • Unruly, disruptive, threatening, or violent behavior, including verbal or physical harassment of staff and guests, is prohibited.
  • Illegal conduct is not allowed.
  • Causing significant damage to property is strictly prohibited.
  • Displaying signs, symbols, or images for commercial purposes or electioneering, or advocating for or against any candidate, political party, legislative issue, or government action is not allowed.
  • Using political, threatening, abusive, insulting, offensive language or gestures is prohibited, including racist, homophobic, xenophobic, sexist, or otherwise inappropriate behavior.
  • Unauthorized access to restricted areas, such as the field or tunnels, is prohibited.
  • Possession or use of unauthorized pyrotechnic devices is not allowed.
  • Throwing any objects onto the field, including streamers, is prohibited.
  • Guests must follow directions from venue staff and comply with stadium policies and emergency procedures.
  • Inappropriate consumption of alcoholic beverages, including providing alcohol to minors, is prohibited.

No Smoking

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Smoking is strictly prohibited at PayPal Park. Offenders will be asked to leave the stadium grounds.

Lost & Found Items

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If you have lost an item while at an Enchant event, please visit Guest Services located just inside the main entry gate. For lost items after leaving the event, contact PayPal Park's Box Office at 408-556-7700.

Need assistance or have additional questions?

Visit our Help Desk!